In February 2008 we conducted a survey of patient views and opinions to which we received 148 replies.
From this questionnaire we have identified 4 areas for improvement:
1. Surgery opening hours
From 1 April 2008 we aim to open throughout the day 8.30am - 6.00pm without closing at lunch times.
2. Offer early morning appointments
From 1 April 2008 we plan to introduce GP and nurse appointments from 8.30am on a Friday.
3. Waiting times
We aim and strive to see all patients on time. Appointments are 10 minutes long and we respectfully request that patients do not attend with a list of several complaints
4. Comfort of the waiting room
We plan to canvas your views on the improvements you would like to see in the waiting room and implement the necessary changes to improve your comfort.